The simplest way for extender to connect to your new router is to use the same SSID and password you were using on the existing router. The extender will connect to the router without any problem. Yes, if you are having any problem, then you might up this process.
If you were earlier using 5 GHz band on your router and extender and the new router doesn’t support this band, then you will have to select 2.4 GHz on your extender. For this, you need to go to the Netgear genie page for changing the extender settings. Click on ‘How to connect with Netgear genie extender’ link in case you need information for login. You can change the SSID, Wi-Fi network name and adjust the band according to the new router.
If you are a bit confused with the primary settings, then instead of getting fussed with it, simply factory reset the extender. A factory reset can be done by pressing the ‘Reset button’ from the back of the extender. Press this button for 5 seconds until the lights start blinking. To check the process, go to product manuals.
After this, follow the on-screen instructions to set up the extender with the new router.
If the problem still exists, then try to bring the extender closer to the router or Vice versa. Make sure that the extender firmware version is updated and the same condition should be satisfied for the new router. You can check the version of firmware installed by getting into the settings of each device respectively. You can even check the latest firmware version from the device manufacturer’s website.
If the problem is still not fixed, then there are several reasons why you are experiencing this problem. The most common ones are:
- Wrong Wi-Fi channel used.
- The wrong band selected on the devices.
- The poor signal from an Internet service provider.
For any information or support related to the above mentioned topics, you can contact the Netgear experts available round the clock.